Patient Charter

Complaints Form

Feedback Form

12-14 Pharmacy Homecare division is delivered by a group of healthcare professionals with our patient’s health very much at the core of our service.

At 12-14 Pharmacy Ltd we are committed to providing a gold standard service for our patients and our healthcare professionals. Our services are designed with a particular focus on our patients’ needs and achieving best outcomes. With dedicated staff within clinics as well as at our homecare facilities we are resolute in providing an excellent patient experience.

The graphic below highlights every step of your prescription journey, from prescription initiation to delivery at your nominated address.


Our Homecare solution is delivered to a high standard and is defined in the charter that is found on this page. We would encourage users of our services to give us feedback so that we may continually review our processes in order to help us deliver a service which establishes our patient’s needs at the heart of our operations.